Export Control Information (1)

1. Where can I find information regarding the exportation of Ezenia! products?

http://www.ezenia.com/products/export-controls/
Updated: 12/11/2007 3:09 PM

Support (3)

1. How can I get assistance with IWS version 2.1, 2.1.1, or 2.1.2?

Support for IWS versions 2.1, 2.1.1, and 2.1.1 ended December 31, 2005.
Updated: 9/28/2005 8:54:38 AM

2. I'm trying to install an InfoWorkSpace server and need assistance?

If you are a certified installer, you can contact the InfoWorkSpace Technical Services Department at 1-866-269-0532 or send an email to customersupport@ezenia.com for assistance.
Updated: 1/07/2007 2:28:20 PM

3. It's Saturday and I need help with IWS. What do I need to do to contact Support?

If you have purchased an Extended Service Plan, enter your ESP code and then press the pound (#) key to reach Technical Support. If you have not purchased an Extended Service Plan, you will have to leave a message and a support engineer will call you back the next business day.

If interested in purchasing an Extended Service Plan contact your Account Manager. There are two options:

Platinum = receive after hours call center support 24 hours a day, 7 days a week.

Gold = receive after hours call center support 24 hours a day, 5 days a week
Updated: 9/28/2005 8:58:20 AM