Server - Management (16)

1. How/When should I install my new license files? Just dump them in the respective directory, and restart on the day they expire, or before? (v2.x)

New license files should be placed in the placeware/license directory. If old licenses are about to expire, they should be removed. You do not have to wait for your old licenses to expire before using you new licenses. If the activation date for your new licenses has already passed, you can immediately begin using them.
Updated: 6/23/2005 3:10:12 PM

2. Can I change the domain name of my InfoWorkSpace server? (v2.x)

The domain name of your InfoWorkSpace server cannot be changed without having to rebuild the InfoWorkSpace server. You may change the servers IP address, but the domain name is tied into multiple areas of the installation.

If you have been using the InfoWorkSpace Utilities Backup/Restore CD-ROM, you may restore previous virtual environments to a newly rebuilt InfoWorkSpace server, but the server must have the same fully qualified domain name as the server the data was backed up from.
Updated: 6/23/2005 3:10:57 PM

3. Running into a problem at the beginning of a backup when using the IWS Server Utilities CD. (v2.x)

The Backup destination folder cannot contain any spaces or special characters. Exit the backup program, rename the backup folder, then proceed with backup.
Updated: 6/23/2005 3:11:51 PM

4. When upgrading my InfoWorkSpace v2.5 PlaceWare server, I did not select to start it as a Service. Now, the PlaceWare Server icon is running in my system tray. How do I switch it back to run as a Service? (v2.5)

Windows only:

• Stop the PlaceWare service by right-clicking on the PlaceWare icon in the system tray.
• Open a Command Prompt window.
• Locate the placeware\bin folder, and change into that directory from within the Command Prompt.
• In the Command Prompt, type the following: placeware -install -start
• Delete any shortcuts to PlaceWare that may still exist in the All Users\Startup folder.
• Reboot InfoWorkSpace server.

Updated: 6/23/2005 3:12:30 PM

5. When I apply the PlaceWare server Update (PW402 Upgrade) to my InfoWorkSpace v2.5 server, I am prompted with a default port number of 8057. Why do I have to re-enter the port? (v2.5)

If the directory selected to install into is other than the existing PlaceWare directory, you will see this prompt. This is an indication that you are NOT installing into your existing PlaceWare folder, or you have not stop the existing PlaceWare server service. Cancel the installation, and re-run the executable upon correcting the issue. Ensure that you select the existing PlaceWare folder. To confirm that you are in the correct folder, verify that the placeware path selected to install into has a subdirectory named www.
Updated: 6/23/2005 3:14:03 PM

6. Portal interface does not display Places. "Please Refresh Your Browser" is displayed in its place. (v2.5)

Verify that the Portal Admin user has been created properly (refer to the InfoWorkSpace Administrator Guide, page 149).

Stop and restart web services. *

1. IIS
2. World Wide Web
3. Tomcat *
4. iPlanet
5. iWS

Updated: 6/23/2005 3:14:35 PM

7. Upon attempting to log into InfoWorkSpace, user is presented with a message that says the maximum number of licenses have been exceeded.

Updated: 6/23/2005 3:16:28 PM

8. Search is not returning expected results. Search ends almost immediately upon initiating the request. (v2.x)

*** This solution may require administrator privileges and access to the InfoWorkSpace server console.

Restart the Oracle CTXIWS service. Service may have started prematurely before the Oracle database could completely load. Oracle interMedia query does not index common words (otherwise known as "stop words"), such as "and", "the", "a". Searching for more unique words (such as "InfoWorkSpace") will return more accurate results.
Updated: 6/23/2005 3:17:44 PM

9. Unable to add user to directory through InfoWorkSpace User Admin Tool. (v2.x)

Start/Restart Directory Server (only applies to Netscape/iPlanet Directory server).

Windows:

• Locate the "Services" for the local InfoWorkSpace Server
• Locate the Netscape Directory Service
• Highlight, and then click "Stop"
• Click "Start"

Solaris:

• In terminal window | type: /etc/init.d/ns-directory start

Updated: 6/23/2005 3:18:45 PM

10. Places do not display buildings/Conference Center/Sidebar graphic links.

Restart the PlaceWare server service.
Updated: 6/23/2005 3:20:20 PM

11. Cannot add buildings in InfoWorkSpace admin interface. (v2.x)

Restart PlaceWare server service.
Updated: 6/23/2005 3:20:41 PM

12. How do I change the heap size (PlaceWare memory setting) on my InfoWorkSpace server? (v2.x)

Modify file named "properties" located underneath the placeware directory structure. (Before modifying any file, a copy should be made of the original). Change the default setting (for example "mx196m" to reflect the desired heap size (i.e., mx256m). Restart PlaceWare Server.

**Memory heap size should not exceed 1/3rd of the server's total virtual memory**
Updated: 6/23/2005 3:20:53 PM

13. JVM Bind exception is reported in the ServerPod Log file. (v2.x)

Restart the PlaceWare server service.
Updated: 6/23/2005 3:21:42 PM

14. How do I restart my PlaceWare Server? (v2.x)

Windows:

• Locate the "Services" for the local InfoWorkSpace Server
• Locate the PlaceWare Service
• Highlight, and then click "Stop". Click "Start".

Solaris:

• Log in as root
• /etc/init.d/placeware stop
• /etc/init.d/placeware start

Updated: 6/23/2005 3:21:56 PM

15. If I want to change the Server Name, what do I need to do? (v2.x)

Submit "Server License Host Name Change" Checklist:

• Via browser go to https://checklists.ezenia.com/
• Select "Server License Host Name Change" radio button.
• Enter the current server name that you want to change and click the Continue button.
• Complete remaining of checklist and enter when prompted, the name of the server you want to change it to.

NOTE: Changing the hostname and/or domain name requires a new IWS server build beginning with a clean OS install, as well as new licenses
Updated: 1/08/2008 1:58:52 PM

16. Doing the backup/restore asks for the db system password, what is that? (v2.x)

The privileged user password or Netscape admin password that you entered at the beginning of the IWS server install.
Updated: 6/23/2005 3:25:15 PM