Ezenia's professional team of consultants, trainers, and implementation experts, are committed to ensuring the success of our customers. Ezenia Support Services continually evolves to provide clients, partners, and OEMs with new levels of support through the planning, development, integration, implementation, and training processes.

Ezenia offers a full range of professional services, from comprehensive maintenance programs and packages, to a complete complement of per-event services. Used individually or in combination, these services give you the flexibility to choose the right level of support for your collaborative needs.

Telephone Support

Ezenia Support Services makes it easy to get the support you need for all Ezenia Products. No matter the problem you are experiencing, or questions you may have, our expert technicians are here to help. This telephone support program is available from 6-6 Monday - Friday Eastern Standard Time (EST), or at an upgraded 24 hours a day, Monday - Friday. Ezenia Support Services also offers 24x7 telephone support to give you peace of mind, knowing that technical expertise is only a phone call away no matter when you need it.

On-site Support

Ezenia Support Services provides each customer the opportunity to contract one or more of our local engineers for limited or extended on-site support services. Bring our experienced technicians to you, to help answer any questions you might have. On-site support allows you to focus on the mission at hand while our experts monitor and coordinate your InfoWorkSpace server operations.

Installation Services

Ezenia's Collaboration Specialists can help you design and customize your Ezenia installation to meet your enterprise's specific needs. Ezenia Support Services will provide complete integration and deployment assistance for a fast, trouble-free startup.

Exercise & Deployment Services

Ezenia Support Services offers both an Exercise & Deployment Service. Units preparing for deployment or exercise maneuvers may now leverage these services, thereby eliminating the need to tear down, transport, and bring up their own systems, prior to and following these activities. Our Collaboration Specialists will coordinate a pre-deployment survey during which all requirements will be discussed to ensure successful operations in your environment. The servers will be built at our facility to ensure proper installation and configuration to the client build requirements.

This process is carefully reviewed by our technical experts to guarantee the servers are deployed to your exact specifications. Once your servers are up and running Ezenia Support Services will provide an online User Training course for up to 25 users, a four hour Administrator course, and one day of consulting with one of our Collaboration Specialists.

Rapid deployment is available upon request.